The healthcare operating system

From booking to billing, on one stack.

TyHealth replaces the patchwork of point-solutions clinics stitch together — scheduling, portal, EHR sync, RCM, AI agents, telehealth and commerce — with a single, multi-tenant platform that runs on top of (or instead of) a legacy EHR.

Feature spotlights

Four workflows. One unified platform.

See how TyHealth handles the moments that matter most — first contact, walk-in, the visit itself, and getting paid.

01 · Voice Agent

An AI front desk that never puts anyone on hold.

AI front desk for calls, scheduling, patient lookup, reminders, payment links, callbacks, and transfers — answering routine traffic so your staff handles only the calls that need a human.

  • Answers routine patient calls — 24/7, in natural conversation
  • Books, confirms, and cancels appointments against live availability
  • Verifies identity by SMS code before account actions, then sends pay links and follow-ups
  • Escalates to staff when needed, with full context handoff
Explore Voice Agent →
Live booking call · 1:03 DEMO
02 · Digital Check-in

The waiting-room work, done before they walk in.

One patient flow for demographics, consent, insurance, intake forms, and copay collection — all completed before the visit on the patient's own phone.

  • Secure pre-visit links — single token, resumable on any device
  • Insurance and intake capture with live eligibility verification
  • Consent and demographic review with audit-ready signatures
  • Copay/payment collection via Stripe with Apple & Google Pay
Explore Digital Check-in →
Patient flow · 0:32 DEMO
03 · Scribe AI

Listen once. Note, codes & charges.

Clinical documentation that turns visit audio into structured notes, diagnoses, procedures, orders, referrals, and billing-ready charge previews.

  • SOAP and visit notes — six note types out of the box
  • Clinical extractions — diagnoses, meds, orders, referrals
  • Code lookup support — CPT, ICD-10, RxNorm, SNOMED
  • Charge and prior-auth previews ready before sign-off
Explore Scribe AI →
Visit → note → order → auth · 1:19 DEMO
04 · Claim Management & Revenue Automation

Cleaner claims out. Denials, worked.

Prepare cleaner claims, manage denials, generate payer-support documentation, and keep billing work moving through a durable RCM workqueue — so revenue doesn't sit on someone's desk.

  • Claim prep and validation — 837P/837D with pre-submission scrubbing
  • Denial classification and appeal workflows with a durable queue
  • Supporting documentation packets assembled for payer requests
  • Prior auth, eligibility, and financial clearance in one command center
Explore Claim Management →
Denial → appeal · 0:20 DEMO
Clinical intelligence

Navigate the most complex real-world care protocols.

One reasoning core ingests your schedule, records, and payer rules — then drives every TyHealth workflow against the protocols and edge cases real practices actually hit.

Inputs
Voice agents
Calls, bookings & requests
Patient portal
Bookings, intake & messages
Insurance companies
Eligibility & claim events
Ty
Care Protocol Engine
Unified reasoning across access, care & billing
Intelligence & insights — routing, prior-auth checks & care-gap detection on every encounter
Edge case library
Prior-auth chains
COB & secondary payers
Eligibility re-checks
No-show & recall logic
Denial-risk validation
Referral routing
Financial clearance
Document intake routing
Patient cost estimates
Care-gap closure
Surgical pre-auth
After-hours triage
Outputs
Patients
Intelligent notifications & recall
Insurance companies
Claims, prior-auth & appeals
EHR systems
Synced notes, orders & charges
  • Mobile App (Patient Portal) One native iOS & Android app for everything patients need.
    • Pay balance, statements & receipts
    • Secure messaging & requests
    • Health records, labs & trends
    • Apple Health / Google Health sync
    • Telehealth visits
  • Virtual Front-desk AI reception that answers every call and message, 24/7.
    • Voice agents
    • Text-based agents
  • Online Scheduling Self-serve booking against live, rule-aware availability.
    • New-patient matching
    • EHR-backed availability
    • Smart waitlist
  • Digital Check-in Demographics, consent, insurance and forms before the visit.
    • Customizable intake forms
    • Chart prepping
  • Scribe AI Turns clinical conversations into notes, orders and follow-up appointments.
    • 6 note types
    • Diagnoses, orders & referrals
    • Charge & prior-auth preview
  • Insurance Coverage & Eligibility Real-time coverage and benefit checks before arrival.
    • X12 271 benefits
    • Automated 48h / 24h re-checks
    • COB checks
  • Automated Prior-Auth Checks Flags likely prior-authorization requirements automatically.
  • Authorization Submission Files authorization requests to payers and tracks status.
  • Claim Management Clean claims out, denials worked to resolution.
    • 837P / 837D claims
    • 277CA / 835 posting
    • Denials & appeals
  • Marketing Fill the schedule and bring patients back.
    • Outreach campaigns
    • Care-gap & preventive outreach
    • Reviews & post-visit surveys
How it works

A patient journey, end to end.

Every interaction — from the moment a patient calls to the moment a claim is paid — flows through TyHealth.

STEP 01

Access

Patient calls or books online. Voice agent or web booking finds the slot, verifies identity, confirms.

STEP 02

Check-in

One token launches demographics, consent, insurance, intake forms and copay on the patient's phone.

STEP 03

Visit

AI Scribe drafts the note. Diagnoses, meds and orders are extracted with codes ready for review.

STEP 04

Bill & follow up

Claims drop, denials surface in the queue, and engagement agents handle reminders & care gaps.

Integrations

Integrations into your existing EHR & PMS.

Deep, bidirectional sync with your EHR, plus clearinghouse, payments, telehealth, and messaging — no rip-and-replace.

Ty
Epic
EHR
AthenaHealth
EHR
Cerner
EHR
Availity
Clearinghouse
e-Prescription
eRx
Stripe
Payments
Twilio
Messaging
Daily.co
Telehealth
Verticals served

Built for every shape of practice.

Ambulatory Clinics
Primary Care
Hospitals
Urgent Care Centers
Telehealth Clinics
Dental Clinics
Surgical Centers
MedSpa Clinics
Security & compliance

Healthcare-grade by default. Secure and documented.

TyHealth runs on a zero-trust, multi-tenant architecture with row-level isolation, full audit trails, and a 53-permission RBAC model. We sign BAAs and provide complete documentation for your security review.

HIPAA
BAA on request
SOC 2
Ready/in progress
Row-level isolation
Tenant-scoped
53 RBAC permissions
Fine-grained
Security architecture · 0:20 DEMO
Frequently asked

Common questions, answered.

Do I have to replace my EHR?

No. TyHealth runs on top of Athena, Epic and Cerner via FHIR + bulk adapters. You keep your EHR; we add the patient-facing layer, AI agents, and RCM workflows. If you'd rather consolidate, our native EHR can fully replace it — but it's never required.

How long does implementation take?

Typical clinic launches in 4–6 weeks. We handle EHR adapter configuration, data migration, staff training, and a phased rollout (booking → check-in → scribe → RCM). Larger health systems run on a 90-day plan with staging and production environments running in parallel.

Is the voice agent really safe to handle real patient calls?

Yes — and we don't trust the LLM with sensitive actions. Identity is verified via SMS-OTP at the backend, all 12 tools enforce permission checks server-side, and any out-of-scope request transfers to a human via SIP REFER with full call context. Every call is transcribed, summarised, and audit-logged.

What does Scribe AI cost per provider?

Scribe AI is included in the Practice and Enterprise tiers at no per-encounter charge. The Starter tier includes 200 encounters/month, with overage billed at $0.40/encounter. See Pricing for details.

How do you handle HIPAA & BAAs?

TyHealth is HIPAA-compliant and SOC 2 ready/in progress. We sign a Business Associate Agreement before any PHI is exchanged, and our subprocessors (Stripe, Twilio, OpenAI, Daily.co) all operate under their own BAAs. Full security documentation is available on request.

Can patients use the app on both iOS and Android?

Yes. The TyHealth Patient app ships natively to both stores. Push notifications, Apple Pay, Google Pay, HealthKit and Health Connect are all supported.

See TyHealth running on your stack.

30-minute demo with a member of our clinical product team. We'll walk through your top three workflows and show what an integration looks like for your EHR.